Out for Loot · iPhone & iPad
Out for Loot Support
Help with your adventure, local saves and Apple purchases.
Out for Loot is developed by Infoseed Consulting Pty Ltd. Contact Support@infoseed.com.au for support.
What should I include in a support request?
Please include your game version, iOS or iPadOS version, device model and the steps needed to reproduce the issue. Screenshots are optional; share only what you are comfortable sending. Never send your Apple Account password, verification codes or full payment-card information.
How is my progress saved?
Progress and settings are saved on your device. There is no game-save cloud sync. Restoring purchases recovers eligible purchases, not adventure progress.
How do I restore purchases?
Use the same Apple Account that made the original purchase and connect to the App Store. Where purchasing is available in your version, open the game's Packs purchase page and choose Restore purchases. Follow any Apple prompts, then allow the game to check valid purchase entitlements. See Apple's guidance on restoring in-app purchases.
I paid, but the purchase is missing. What should I do?
First check your Apple purchase history and confirm the Apple Account used. Then try Restore purchases while connected to the App Store. If the issue remains, email Support@infoseed.com.au with the product name, game version and issue details. If you voluntarily share a receipt or screenshot, remove unrelated personal and payment information.
How can I request a refund?
Request a refund through Apple’s refund service or contact us for help. Your rights under the Australian Consumer Law are unaffected.
What should I do if my save has a problem?
Contact us before deleting or reinstalling the App or starting a new adventure, as these steps may remove your progress. Describe the problem and any error message.
How is information I send to support handled?
See the Out for Loot Privacy Policy for support correspondence, local saves, Apple services and data requests.